First thing Monday morning and a response from a ‘High Level Escalation Specialist’.

Subject: FW: Fraudulent charges from BT (Ref **********)
Date: Mon, 1 Feb 2010 10:01:21 -0000
From: <cethle@bt.com>
To: Phil Bayfield

Dear Mr Bayfield

I work in the senior service team on behalf of Mr Livingston. Please accept my apologies for the difficulties you have had in this matter.

One of the team will be in contact with you shortly and will own your issue until resolution.

Should you wish to contact us please either reply to this e-mail or call 0800 672984 Mon-Fri 8am -6pm

Kind regards

Ann Hamilton
High Level Escalation Specialist